Welcome to MySleepcpap.com
By using the services, we have provided you on the website Meslepap.com you are agreeing to the following terms with A & T Medical Equipment, Inc. filed as a corporation in the state of California as corporation, and the general principles for the websites of our subsidiaries and affiliates.
Prior to use of our website and services, please carefully read and accept all of the terms and conditions in this User Agreement. This agreement applies to any of the domains and subdomains of Mysleepap.com. this Agreement is effective January 1, 2021.
NOTICE: For all United States Orders. The Food and Drug Administration (FDA) classify CPAP/Bi-PAP/Bi-Level machines, complete assembled CPAP masks and humidifiers as Class II Medical Devices that require a copy of the medical prescription be on file prior to shipping. Advance orders will be shipped upon receipt of the prescription. If you do not have a copy of your CPAP prescription, contact your physician for assistance. Therapy devices (CPAPs) are set to the settings listed on the prescription prior to shipping.
Customs & International Shipments
You may be contacted by your local custom’s department to provide additional documentation once they receive your shipment.
Please note: It is solely the responsibility of the customer to provide any necessary documentation if requested by your country’s customs department. Failure to do may result in your shipment being held by your local customs until documentation has been provided.
Please contact your customs department and/or shipping carrier directly with shipping issues. Our customer service team is happy to help you with all your shipping needs.
Mysleepap.com will exchange any product shown to have a manufacturing defect for the same item or an item of equal value at no additional charge (international shipping rates may apply on orders outside the continental U.S.). All customers (International and Domestic) should contact mysleepcpapa.com customer service team to obtain an approved RMA number for the return. Approved RMA return items must be received within 45 days of the RMA issuance, in order to be valid for warranty. Mysleepap.com Does not offer extended warranties. A restocking fee of 15% will be subtracted from the original charges and a store credit for the difference will be issued on returned items, not exchanged items. There is no restocking fee on exchanged items. All shipping costs are non-refundable.
Please email our returns department firstname.lastname@example.org or call our customer service department, for assistance @626-462-1400 to get more information about our return process or to arrange for an approved RMA number.
Return Mailing Address:
A & T Medical Equipment, Inc
34 E. Huntington Dr, Arcadia, CA 91006
Mysleepap.com will not accept returns on products that have been opened. We recommend you carefully select the item you are purchasing. Please contact our customer service with any sizing or product questions.
Canceling an Order
Please note: Once your order has left our facility it can no longer be cancelled.
In most cases we can cancel your order with no additional fees, as long as your order hasn’t left our facility. We often fulfill orders quickly so in many cases once you place an order you have a very limited amount of time to cancel before it ships.
Please be sure to check your items carefully prior to placing your order. All product issues or returns are valid for 30 days after purchase.
Product lines sizes may vary, and your mask size may differ from each manufacturer. For sizing issues, please call our customer service department prior to placing your order.
All machines are considered used if opened and if usage hours are placed on the machine. CPAP and BI-Level/Bi-PAP warranty decisions for repair or replacement are made by solely by the manufacturer.
Site Use Terms
While using the services and website of mysleepap.com, you are prohibited/restricted from: Register or use any email address that you do not own or are authorized to use. Users may not: duplicate, change, or disseminate content and our copyrights and trademarks; gather, compile, or in any way collect information about users, including email addresses, without first obtaining such user’s express consent. No posting of inappropriate content, violating any laws, third party rights or any of our policies.
You may not use our site if you are below the age of 18, if you are unable to form legally binding contracts. You may not manipulate the list price of any product, service or item listed on the website. You are prohibited from posting false, inaccurate, misleading, defamatory, or libelous content. You may not distribute or post, email or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, or pyramid schemes; you may not copy information from our website including (but not limited to) images and text content. The use of bots or computer programs to gather or scrape information from our website for the purposes of (but not limited to) unauthorized re-distribution and competitive analysis is prohibited.
By submitting communications or content to any part of mysleepap.com or its domains and sub-domains where content may be viewable by the public forum, chat or other public communication), you agree that such communication is non-confidential for all purposes. Any submission to this Web site will be deemed and remain the property of mysleepap.com.
Unless otherwise indicated, all information contained on this web site, such as images, advertisements, logos, original content, text, graphics, audio clips, videos are copyrighted by and proprietary to mysleepap.com and may not be copied, reproduced, transmitted, displayed, performed, distributed, sublicensed, altered, stored for subsequent use or otherwise used in whole or in part in any manner without our prior written consent. We may also use third party content, information, images, or videos from manufacturers for marketing or informational purposes of the products we advertise for sale of or product information.
The content made available throughmysleepap.com is for informational purposes only and is not intended to be taken and should not in any way be construed as medical advice or counseling or as the practice of medicine. Users should never use any mysleepap.com resources in place of seeking professional advice from a licensed medical practitioner. We make no guarantees, promises, or predictions of success regarding any of the services or resources offered through mysleepap.com
Restrictions of Service
We reserve the right to refuse service to anyone at our discretion. In the case where we discontinue service, we will continue to honor any warranty obligations as required by law.
The customer is responsible for determining, managing and paying any and all taxes, duties and import fees (if applicable) associated with the purchase or transaction through mysleepap.com We are unable to provide payment or quotes of payment for taxes or duties. We will accept International prescriptions if the customer and prescribing doctor are residents of the same country and the prescription provided meets the guidelines set forth by the country of origin. When required, prescriptions do not have to be in English, however we reserve the right to request a translation if deemed necessary. Mysleepap.com reserves the right to refuse any order it determines does not meet our requirements.
Warranties will be honored on all products purchased through mysleepap.com, however the customer is responsible for any and all shipping charges related to returning an item for repair, replacement, or service and if necessary, any and all shipping charges for sending product(s) back to the customer.
Mysleepap.com will not be held responsible by you for other user’s actions or inactions, including things posted by said users. Additionally, in no event shall mysleepap.com guarantee constant or secure access to our websites or services, and normal functioning of mysleepap.com may be interfered with or disrupted by numerous factors beyond the scope of our control. According to the fullest extent permitted by law, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill, reputation, or any special, indirect, incidental or consequential damages arising out of your use our site.
You agree to release mysleepap.com trustees, officers, agents, directors, subsidiaries, joint ventures and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, real or imaginary, arising out of or in any way connected to a dispute with mysleepap.com
If a product or service is incorrectly priced due to typographical error or error in pricing information received from our suppliers, we have the right to refuse or cancel any orders placed for the product listed at the incorrect price. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit card account in the amount of the incorrect price. We work had on accuracy. However, we do not warrant that product descriptions or other content on this site is accurate, complete, reliable, current, or error-free.
Risk of Loss
All items purchased are made pursuant to a shipment agreement. Any risk of loss and title for such items pass to you upon our delivery to the shipping carriers (FedEx or USPS). Please refer to our shipping policy page for more information.
Health Insurance Information
Mysleepap.com currently does not accept Health Insurance. We are not a provider for any insurance company or health care organization. We do not file any insurance claims for any reason. You may be eligible to submit a claim to your provider on your own behalf We can help with billing codes to make these submissions. We accept HSA and Flexible Spending Account cards for payment of services or products.
Mysleepap.com sells sleep apnea related equipment to customers on a cash/credit charge basis, we are a private pay site. We are not affiliated with private or government-based insurers or social benefit programs. Mysleepap.com is not a Medicare provider nor do we have a Medicare contract to provide services. Medicare will not reimburse you for purchases you made through mysleepap.com